The ED Concierge will work with the Emergency Department team to ensure that all patients discharged from the emergency room receive timely, appropriate post-discharge follow up care. The ED Concierge will assist patients with appointment scheduling, insurance approval, care team management, and health record coordination. The ED Concierge will also be working closely with the sponsoring physician(s) for program improvement and marketing.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma required. College sophomore status or higher preferred. Pre-health career track preferred. Ability to demonstrate knowledge of medical terminology and human anatomy strongly preferred.
Technical/Computer Skills: Skilled in operating various medical record software and hardware, word-processing, and database software programs; minimum of 60 WPM preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performance will be assessed in a written format during a 90-day probation period.
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned based on management discretion.