ProScribe

  • ED Concierge - Fishers, IN

    Job ID
    2018-3213
    Type
    Regular Part Time
    Location
    Fishers, IN
  • Overview

    The ED Concierge will work with the Emergency Department team to ensure that all patients discharged from the emergency room receive timely, appropriate post-discharge follow up care. The ED Concierge will assist patients with appointment scheduling, insurance approval, care team management, and health record coordination.  The ED Concierge will also be working closely with the sponsoring physician(s) for program improvement and marketing.

    Responsibilities

    • Assist the patients in finding a PCP if a previous relationship has not been established.
    • Schedule appointments with the patient’s PCP.
    • Schedule appointments with specialists and coordinate the physician referrals.  The ED Concierge will also follow up with the patients to confirm attendance of the specialist appointments.
    • Compliance with hospital and ProScribe policies, including those relating to HIPAA and Joint Commission
    • Regular and reliable attendance at assigned facility required
    • Other duties as delineated by the sponsoring physician(s) within the ED Concierge's scope of practice.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education/Experience: High school diploma required. College sophomore status or higher preferred. Pre-health career track preferred. Ability to demonstrate knowledge of medical terminology and human anatomy strongly preferred.

     

    Technical/Computer Skills: Skilled in operating various medical record software and hardware, word-processing, and database software programs; minimum of 60 WPM preferred.

     

    Core Competencies:

    • Working knowledge of medical terminology and abbreviations
    • Understanding of the patient discharge process and ability to schedule follow up appointments
    • Legible handwriting and ability to record information accurately
    • Computer proficiency and ability to learn new applications quickly including the facility’s EMR and Care Continuity Program
    • Communication skills and the ability to coordinate and cooperate with multiple members of the healthcare team
    • Professional demeanor and recognition of privacy considerations with respect to patients and families
    • Strong written and verbal communication skills.
    • Strong attention to detail.
    • Ability to work in a dynamic, highly-stressful environment that routinely involves exposure to highly-sensitive personal medical issues.
    • Ability to multitask, coordinate multiple projects and patients.
    • Ability to problem solve under pressure.
    • Ability to communicate and interact professionally with others.
    • Understanding of and commitment to appropriate protection of confidential patient information.



    Physical Demands:

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • Ability to stand with mobility for extended periods of time
    • Ability to lift, hold, push, and pull 20 pounds
    • Ability to view computer monitors with close vision, color vision, depth perception and ability to adjust your focus with good hand-eye coordination.
    • Ability to work in a stressful and fast-paced environment
    • Ability to read, write, comprehend through listening, and speak fluent English
    • Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods
    • Ability to handwrite legibly
    • Position may require work at more than one location during a scheduled work week.



    Performance Assessment:

     

    Performance will be assessed in a written format during a 90-day probation period.

     

    The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned based on management discretion.

     

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