Reporting to Account Management, the Site Manager will act as a liaison between the Scribes and clinic/hospital staff as a point of contact for escalation protocol while representing the Company in a knowledgeable, caring and professional manner. Will be responsible for facilitating review of scribe documentation and quality control/ assurance procedures. Will follow up within the assigned clinic/hospital to disseminate new Company protocols and updates while overseeing the identification of opportunities, goals and core measures to enhance scribe skills and overall service solutions.
Attends weekly tele/video conference with Account Manager to provide site reports and pertinent updates
Facilitate team review of assigned documentation, quality control/assurance and follow up training.
Help maintain skills, productivity and efficiencies within assigned site(s)
Conduct all classroom training and continued education at assigned facility
Oversee onsite training team and performs training and development of onsite training team to ensure compliance with Clinical Training Guidelines and quality assurance
Ensure compliance amongst staff with all ProScribe and facility policies and procedures, including, but not limited to: Attendance, Quality Management Plan, HIPAA and security, etc
First point of contact for assigned site’s Scribe workforce solutions and schedule fulfillment. Will partner with Account Manager to ensure 100% shift coverage.
Assist in the dissemination and implementation of new Company and/or facility protocols, updates, and tasks.
Act as a liaison between client and Company ensuring proper escalation, documentation and follow up is completed in a professional and timely manner.
Assist management with Scribe performance reviews and ensure feedback is fully communicated and documented according to direction of account management.
Informs Account Manager of any disciplinary action for employees regarding attendance and performance; adheres to positive discipline protocol and completes Disciplinary Action Form to ensure proper documentation; escalates disciplinary action up to Account Manager when appropriate.
Actively participate in assigned site management meetings on a monthly and quarterly basis to ensure goals, areas of opportunity, and core measures are reviewed, communicated and attained.
Collaborates with Talent Acquisition department to organize and attend recruiting events
Perform Medical Scribe duties periodically to fulfill shift coverage and to maintain skill set (see Medical Scribe JD for complete list of roles and responsibilities)
Perform other duties as assigned.
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned based on management discretion.
Education and Experience
High school diploma or GED required
Minimum two years scribing or clinical experience required
Excellent communication skills, both verbal and written
Project management skills; ability to establish time lines/project plans and adhere to schedules
Strong leadership and interpersonal skills; ability to facilitate meetings with both internal and external customers via both conference call and in person
Mature and professional in attitude and appearance
Ability to communicate with internal and external customers as well as Executive Leadership
Detail oriented individual with ability to determine root cause and assess corrective action
Proficient in Microsoft Office including, Word, Excel and PowerPoint
Strong analytical and problem solving skills
Excellent organizational, planning, and prioritization skills; ability to multi task
Ability to quickly assess and change based upon fast paced environment
Analytical thinker, recognizes patterns
Problem solver, sees problems and resolves issues
Fast learner, able to adapt quickly in fast paced environment
Knowledge of medical terminology, anatomy & physiology, diagnostic procedures, pharmacology and treatment assessments to the extent required to understand and accurately document under the physician direction
Ability to affect positive change by leading by example
Oversee and evaluate onsite Training Team and Scribes at assigned facility
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you must be able to sit for extended periods of time; Effectively communicate with clients/physicians both verbally and in writing
You must be able to lift, push or pull up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.