• Client Service Coordinator

    Job ID
    Regular Full Time
    San Antonio, TX
  • Overview

    The Client Services Coordinator is a key support position within the client services department. The client services coordinator will partner with key internal stakeholders to develop and execute operational initiatives aligned with ProScribe strategies. 


    • In collaboration with client service managers, develops and maintains positive rapport with Client contacts, physicians and facility partners.
    • Supports Account Management to ensure service excellence in accordance with Quality Management protocols
    • Provide continuous improvement review of processes, operational metrics, workforce management and Scribe training; seeks feedback from clinicians and other stakeholders to drive further efficiencies and productivity within the organization.
    • Participates in data gathering for operational reports and analysis ensuring Client and company objectives are attained and proactively assessed for future strategic planning and workforce management.
    • Assists with dissemination of ProScribe and Client policies and procedures and ensures compliance
    • Collaborates with the Training & Education department and Client to develop and customize training content; ensures Scribe continuing education is to be approved by CMO
    • Leads classroom training, oversees training team and quality assurance evaluations to ensure appropriate progression of Scribes through training program
    • In collaboration with corporate Talent Acquisition department, seeks out new recruitment and sourcing opportunities, coordinates and/or performs recruitment activities.
    • May participate in project management activities during project implementation of a new account.
    • Promotes and fosters a positive team attitude for assigned personnel through daily personal interactions, weekly feedback meetings and by assisting in the development of policies and procedures specific to benefiting ProScribe and our Clients.


    The job duties listed in this job description may not be inclusive of all requirements of this position.  Other duties may be assigned based on management discretion.



    Core Competencies

    • Excellent communication skills, both verbal and written
    • Project management skills; ability to establish time lines/project plans and adhere to schedules
    • Strong leadership and interpersonal skills; ability to communicate with internal and external customers as well as Executive Leadership  
    • Mature and professional in attitude and appearance
    • Detail oriented individual with ability to determine root cause and assess corrective action
    • Proficient in Microsoft Office including, Word, Excel and PowerPoint
    • Strong analytical and problem solving skills
    • Excellent organizational, planning, and prioritization skills; ability to multi task
    • Ability to quickly assess and change based upon fast paced environment
    • Analytical thinker, recognizes patterns
    • Problem solver, sees problems and resolves issues
    • Fast learner, able to adapt quickly in fast paced environment


    Education and Experience

    • Bachelor’s Degree in health related or business field preferred
    • One year experience in a clinical setting preferred
    • Two years scribing or clinical experience preferred


    Supervisory Responsibilities

    • N/A

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • While performing the duties of this job, you must be able to sit for extended periods of time; Effectively communicate with clients/physicians both verbally and in writing
    • You must be able to lift, push or pull up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.
    • Minimum of 25% travel


    Performance Assessment

    Performance is assessed in a written format at the end of the 90-day probationary period.


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